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+44 (0)20 7729 6677
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Here are the answers to some of the most common questions we are asked – if you have a query about our courses, it maybe answered here! Of course, please feel free to contact us if you have a question that isn’t answered here or if you are still unsure about anything.
A confirmed booking can be made in 5 easy ways:
1. Book through our website – all our course pages have a ‘Book Now’ button that you can use to book on the course
2. Email your details including delegate name, job title and full contact details to bookings@falconbury.co.uk
3. Telephone us directly on +44 (0) 20 7729 6677
4. Fax your booking form (the booking form is found on the brochure for the course; if you don’t have a printed brochure, each course page has a downloadable version) to +44 (0) 20 7729 6110
5. Post your booking form to:
Falconbury Ltd
10-12 Rivington Street
London
EC2A 3DU
Most of our courses have discounts available when you book more than one delegate at the same time – in most cases, a 10% discount on the second and subsequent delegates. This will be indicated on the page for the course and when you click ‘Book Now’ to start the booking process, the price you see will include any applicable discount.
In particular, note that on most of our distance learning courses, if you book 3 delegates, the 3rd delegate is free.
Payment can be made 1 of 3 easy ways
Bank address:
NatWest
7 Cornhill
Bury St Edmunds
Suffolk
IP33 1BQ
Sort code: 60-04-16
Please make sure that you use the correct account, depending on the currency of your invoice from us:
| Euro Account: | US Dollars Account: | Sterling Account: |
| Account number: 90618831 | Account number: 90619161 | Account number: 30212820 |
| SWIFT Code: NWBKGB2L | IBAN: GB75NWBK60730190619161 |
The dress code for all our courses is smart casual. We want to ensure you can focus fully on the training and get the most out of the course so please make sure you wear comfortable attire.
If the venue has been confirmed for the course there is a link on the event page to a dedicated webpage that will advise of the preferential booking rate arranged and alternatives in the area. For further information don’t hesitate to contact our customer services team at info@falconbury.co.uk
Your booking confirmation will tell you the name and address of the venue that your course is taking place at, and the start and end times. Alternatively, if you navigate to the page for the course on this site, it will show this information and, in most cases, provide a link to a map.
Take Heathrow Express to Paddington departs every 15 minutes and takes approximately 15 minutes
For more information – www.heathrowexpress.com
Take the Gatwick Express to London Victoria departs every 15 minutes and takes approximately 30 minutes
For more information – www.gatwickexpress.com
Take the Stansted Express to Liverpool Street departs every 15 minutes and takes approximately 45 minutes
For more information – www.stanstedexpress.com
Depending on how soon it is to the date of your course, you may be able to cancel or transfer to a later date. Please see our booking terms for more details. Note that if you are unable to attend, you may name a substitute delegate at any time.
Yes, the documentation provided to delegates is available for sale for most courses. Please contact us with details of the course you are interested in for more information.
Lunch and refreshments during the day are included in the overall price.
All residential courses include accommodation from the night before the course starts until the night before the last day of training. Breakfast, lunch and dinner are included plus a social programme. Please bear in mind that on some courses there will be evening work. All documentation plus a CD of the materials will be supplied.
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