Date	4 Oct 2010, 10 weeks
Price	EUR 1225.00 / GBP 975.00 Members of our Training Partnership scheme pay EUR 612.00 / GBP 487.00
Get	Course brochure [270kb]
Book	Book now online or learn about other ways of booking

Length	10 Modules - immediate download available (when paying online)
Price	EUR 975.00 / GBP 780.00 (+VAT @ 17.50)% Members of our Training Partnership scheme pay EUR 612.00 / GBP 487.00 (+VAT @ 17.50%)
Book	Book now online or learn about other ways of booking

Course overview

Why choose the ‘Successful PA’ distance learning course?

Your role is changing fast. Are you ready? The role of the PA has grown hugely in recent years. Demands, responsibilities, knowledge required – all have increased. What should you do to ensure that you fulfil the role – and develop it – successfully?

As a professional PA, you’re involved in so many different aspects of the organisation. If you’re not taking action yourself, then you’re working closely with functional specialists who are. Either way, you need to be sure of your ground and confident of working successfully with executives across the company at all levels.
Falconbury’s ‘Successful PA’ course has been specially designed to give you a sound understanding of the principles of each of the key areas of the organisation.

When you’ve completed the ten-module course, you will have a proper grasp of the basics of finance, you’ll be up-to-speed on employment law and best practice. You’ll understand the techniques of marketing and will know how to organise PR campaigns and project manage effectively.

Personal development and people skills are prominent features of the course. You will learn how to be assertive, how to resolve conflicts and how to improve your negotiation skills – a crucial talent for dealing with people outside and within the organisation. Last but not least, you’ll be far better at managing your own hectic schedule – and other people’s.

This distance learning course will:

• PRACTICALLY illustrate key financial techniques to increase your knowledge and boost your confidence when discussing financial aspects with colleagues
• PROVIDE the skills to manage conflict and deal with difficult colleagues more effectively
• CONFIRM the basics of employment law and best practice you need to know to operate within the law
• HIGHLIGHT the key marketing and PR techniques and give you the essential project management skills to complete the task successfully
• INCREASE your value as a pro-active contributor to the management team
• EMPOWER yourself with confidence and knowledge allowing you to meet new challenges and responsibilities head on
• EXPAND your awareness of how business works and is conducted
• ENHANCE your interpersonal and people management skills
• SUPPLY you with new found skills and techniques in your current role as you learn
• HELP you make a quantum leap in your career development

Structured to fit into your working day

The course is designed to fit around your current commitments with each module requiring an average study time of up to 3 to 4 hours. It offers the flexibility of studying at work, at home or on the move, whilst having access to confidential help and support from the experts.

Plus receive a 50% discount on the Personal Effectiveness and Influencing Skills programme

As an option, you will be entitled and encouraged to attend ‘Personal Effectiveness and Influencing Skills’ – an ideal opportunity to further enhance your skills and knowledge again with the emphasis on techniques of practical relevance to your everyday working life.

Any questions then visit our contact page.

Course modules

Module 1: Time Management

• Develop a sense of personal time
• Identify your long-term goals
• Make mid-term plans
• Plan your day
• Streamline office work
• Meetings that are effective and run to time
• Delegate effectively
• Manage your stress levels and health

Module 2: Communication Skills

• What is communication?
• Listening properly
• Reading and absorbing
• Writing: the art of powerful messages
• Arguing and discussing constructively
• Speaking and presenting with confidence
• One-to-one interviews
• Managing meetings
• Communication within your organisation
• Briefings

Module 3: Conflict Resolution

• Managing conflict
• Dealing with difficult situations
• The techniques of assertiveness
• Motivation:
  • Adair’s 8 rules
  • Maslow
  • McGregor
  • Hierzberg
  • Three-circles model

• Getting the best from others

Module 4: Employment Law – Part 1

• Absence
• Appraisals
• Bullying
• Contracts
• Data protection
• Discipline
• First aid

Module 5: Employment Law – Part 2

• Handbook
• Job description
• Leave
• Notice boards
• Recruitment
• Training

Module 6: Finance

• Balance sheet
• Profit and loss
• Cash
• Records
• Concepts
• Interpretation
• Mastering the basics of financial management

Module 7: Marketing and PR

• Developing a strategic focus
• Product life cycle
• The effectiveness and efficiency grid
• The law of supply and demand
• Understanding your customers and their needs
• Building a dialogue with your customers
• What is PR and what can it achieve for you?
• The role of the PR Officer
• Costing PR on a small budget
• New product launches
• Choosing a PR company
• Crisis management

Module 8: Public Speaking

• Preparation
• Delivery
• Tricks of the trade

Module 9: Negotiation Techniques

• First steps and different approaches to negotiation
• Creative bargaining
• Dealing with pressure
• Influence and power
• Dealing with conflict
• Assertive and effective

Module 10: Project Management

• Early stages
• Planning
• Project in progress
• Follow through

Course contributors

John Adair is widely acknowledged as one of the most significant influences on management and leadership development in both business and military spheres. He studied history at Cambridge University and holds higher degrees from the Universities of Oxford and London. He became the world’s first Professor of Leadership Studies at the University of Surrey and is internationally known as a consultant. His many successful books, including Inspiring leadership and The John Adair handbook of management and leadership have sold hundreds of thousands of copies worldwide.

Barrie Pearson is Chief Executive of Realization, which delivers world class coaching and mentoring to entrepreneurs and chief executives to help them to groom their business to realise the maximum value before initiating their exit. In 1976, Barrie founded Livingston Guarantee plc, the first corporate finance boutique in the UK, advising on acquisitions, disposals, management buy-outs and buy-ins, fund raising and Stock Market listings. When he sold it, the company had become the largest and most successful independent corporate finance house in the UK. He has written twelve books and has presented seminars on corporate finance in the UK and as far a field as Europe, New Zealand and the Far East.

Graham Roberts-Phelps is a highly experienced trainer and consultant, specialising in sales management, with clients in many parts of the world. He is the author of many best-selling books including Customer relationship management, Companies don’t succeed – people do!and Working smarter, all published by Thorogood.

Greville Janner QC, now Lord Janner of Braunstone, is an eminent and highly experienced speaker. He has written over 60 books, mainly on employment and industrial relations law and presentational skills and public speaking. He is the
Founder and President of the JSB Group, which has successfully trained many thousands in the art and skills of speechmaking and communication.

David Martin FCIS, FCIPD, FioD runs his own successful consultancy – Buddenbrook – and is a Fellow of the Institutes of Chartered Secretaries, Personnel and Development and Directors. He is a regular seminar speaker throughout the UK and has written over 35 books including One Stop Company Secretary [four editions]. He is the author of Gee’s updating manuals Employment letters and procedures and Model employment policies and handbooks and is consultant editor of Tolley’s Company secretary’s link.

Ian Ruskin-Brown is a highly experienced marketing consultant. For fourteen years he was course director for the Chartered Institute of Marketing on their courses for marketing in the service sector. He designed, wrote and piloted the in-company training courses on marketing and selling their consultancy services for The IBM Marketing University, ICL Training and Kodak Health Imaging. He currently runs the course ‘Marketing your Services’ for Management Centre Europe, part of the American Marketing Association.

Ralph Tiffin is managing partner of a successful accountancy and consultancy practice. He has a wealth of experience of organisations throughout the world. He is author of several books including The complete guide to international financial reporting standards, published by Thorogood.

Cathy Lake is an experienced professional writer, having written on a range of business management topics for middle and senior level executives. Her knowledge of project management is based on a wide experience of successfully managing multiple projects for a number of clients.

Jim Dunn started TPS his own PR consultancy in
1969 which is one of the UK’s leading PR consultancies, handling a range of house-hold name clients in the travel, leisure, entertainment, property, financial and general consumer PR accounts.

Stephen Brookson qualified as a Chartered Accountant with Peat Marwick and, after a period with Grand Metropolitan plc, joined a leading organisation specialising in the provision of training for chartered accountants. During this time he gained extensive experience writing and presenting programmes on accountancy and taxation. He then joined Ernst and Young for a number of years as a consultant, leaving to set up his own consultancy working in the public and private sectors, both in the UK and overseas.

Julie Lewthwaite is a senior consultant at Project North East, a local enterprise and economic agency.

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Client portfolio

Our client portfolio for this course includes the following companies:

Accord Housing Association Ltd	ISG plc	Quest Software UK Ltd
Agilent Technlogies UK Ltd	Jersey Competition Regulatory Authority	RSA
Aveva Solutions Ltd	Kelda Group Plc	Railcare
Avon Cosmetics Ltd	Labour Relations Agency	Rocela
Avon Rubber Plc	METSO MINERALS (UK) LTD	Rockwell-Collins Ltd
BUPA	May Gurney Ltd	Roehampton Club Ltd
Brammer UK Ltd	Merck Serono International SA	SAND AIRE Ltd
Bristol Myers Squibb Pharmaceuticals Ltd	Mortgage Express (Subsidiary of Bradford & Bingley)	SEMTA
Bromford Housing Group	Navy, Army & Air Force Institute	SOLVAY PHARMACEUTICALS Marketing & Licensing AG
Bytes Technology Group Ltd	Nicholl Food Packaging Ltd	Servier Laboratories Ltd
Car Crash Line Group LTD	North Star Shipping (Aberdeen) Ltd	Siemens Energy Services
Carl Zeiss Ltd	Northern Ireland Policing Board	South Central Ambulance Service NHS Trust
Coral Eurobet Ltd	Northern Lighthouse Board	Sun Life Financial of Canada
Cornwall Council	OFGEM	Twynham Housing Association
Crown Pet Foods Ltd	Petrofac Training Ltd	University of Sheffield
Eaton Aerospace Ltd	Premier Foods	UnumProvident
Fidelity International	Qiagen	Winchester City Council

More information

The following documents are available for this course:

• Sample module [145kb]

Falconbury’s distance learning programmes have been certified by the Academy of Distance Learning (ADLiB).. ADLiB supplies an unbiased authentication of, and quality assurance for, distance learning programme providers.

Upon course completion, distance learning participants are invited to undertake a final external assessment in the form of an online multiple-choice paper.

Participants are required to achieve a pass rate of 80% and above to ensure that a high level of competence has been achieved within the subject area and to receive the advanced ‘Certificate of Excellence’. The final external assessment can be taken up to three times, thereafter the ‘General Certificate of Course Completion’ will be issued.

NB: The final external assessment is an optional appraisal and those participants not wishing to undertake it will automatically receive the ‘General Certificate of Completion’ for their personal development/training profile.

Find out more about ADLIB here.

Academy of Distance Learning in Business

ADLiB

Falconbury’s distance learning programmes have been certified by the Academy of Distance Learning (ADLiB). ADLiB supplies an unbiased authentication of, and quality assurance for, distance learning programme providers.

Upon course completion, distance learning participants are invited to undertake a final external assessment in the form of an online multiple-choice paper.

Participants are required to achieve a pass rate of 80% and above to ensure that a high level of competence has been achieved within the subject area and to receive the advanced ‘Certificate of Excellence’. The final external assessment can be taken up to three times, thereafter the ‘General Certificate of Course Completion’ will be issued.

NB: The final external assessment is an optional appraisal and those participants not wishing to undertake it will automatically receive the ‘General Certificate of Completion’ for their personal development/training profile.

Find out more about ADLIB here.

International Association of Distance Learning

The International Association for Distance Learning (IADL) promotes excellence in open, distance, and online learning worldwide, and provides a benchmark through which global consumers can gauge the quality of courses offered by their members.

 

The IADL is an independent, non-profit organisation with its principal administrative offices in London in the United Kingdom. Find out more.

 

Falconbury are an Approved Member of the International Association for Distance Learning. Please see our IADL membership certificate

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