The Successful PA

Length	10 Modules - hard copy study material despatched on receipt of payment
Price	USD 1649.00 / EUR 1249.00 / GBP 999.00 (+VAT @ 20.00)% Falconbury Members pay USD 824.00 / EUR 624.00 / GBP 499.00 (+VAT @ 20.00%)
Info	ENROL TWO PARTICIPANTS AND GET THE 3RD PLACE FREE!
Get	Course Brochure [561kb]
Book	Book now online or learn about other ways of booking

Length	10 Modules - immediate download available (when paying online)
Price	EUR 1062.00 / GBP 850.00 (+VAT @ 20.00)% Falconbury Members pay EUR 530.00 / GBP 425.00 (+VAT @ 20.00%)
Info	ENROL TWO PARTICIPANTS AND GET THE 3RD PLACE FREE!
Book	Book now online or learn about other ways of booking

Course overview

Why choose the ‘Successful PA’ distance learning course?

Your role is changing fast. Are you ready? The role of the PA has grown hugely in recent years. Demands, responsibilities, knowledge required – all have increased. What should you do to ensure that you fulfil the role – and develop it – successfully?

As a professional PA or secretary, you’re involved in so many different aspects of the organisation. If you’re not taking action yourself, then you’re working closely with functional specialists who are. Either way, you need to be sure of your ground and be confident working successfully with executives across the company at all levels. Falconbury’s distance learning course for PAs and secretaries has been designed to give you a thorough understanding of the principles of each of the key areas of the organisation.

What this distance learning course offers you:

• Illustrates key financial techniques to increase your knowledge and boost your confidence when discussing financial aspects with colleagues
• Provides the skills to manage conflict and deal with difficult colleagues more effectively
• Confirms the basics of employment law and best practice that you need to know
• Highlights the key marketing and PR techniques and gives you the essential project management skills to complete the task successfully
• Increases your value as a pro-active contributor to the management team
• Expands your awareness of how business works and is conducted
• Enhances your interpersonal and people management skills

Structured to fit into your working day
Ten modules, each requiring between 3 to 4 hours study to be completed as you choose, say across a week each or any other time frame you can manage. It offers the flexibility of studying at work, at home or on the move, whilst having access to confidential help and support from the experts.

Online final assessment
Upon completion of the course there is an OPTIONAL final assessment in the form

Any questions then visit our contact page.

Course modules

Module 1: Time Management

• Develop a sense of personal time
• Identify your long-term goals
• Make mid-term plans
• Plan your day
• Streamline office work
• Meetings that are effective and run to time
• Delegate effectively
• Manage your stress levels and health

Module 2: Communication Skills

• What is communication?
• Listening properly
• Reading and absorbing
• Writing: the art of powerful messages
• Arguing and discussing constructively
• Speaking and presenting with confidence
• One-to-one interviews
• Managing meetings
• Communication within your organisation
• Briefings

Module 3: Conflict Resolution

• Managing conflict
• Dealing with difficult situations
• The techniques of assertiveness
• Motivation:
  • Adair’s 8 rules
  • Maslow
  • McGregor
  • Hierzberg
  • Three-circles model

• Getting the best from others

Module 4: Employment Law – Part 1

• Absence
• Appraisals
• Bullying
• Contracts
• Data protection
• Discipline
• First aid

Module 5: Employment Law – Part 2

• Handbook
• Job description
• Leave
• Notice boards
• Recruitment
• Training

Module 6: Finance

• Balance sheet
• Profit and loss
• Cash
• Records
• Concepts
• Interpretation
• Mastering the basics of financial management

Module 7: Marketing and PR

• Developing a strategic focus
• Product life cycle
• The effectiveness and efficiency grid
• The law of supply and demand
• Understanding your customers and their needs
• Building a dialogue with your customers
• What is PR and what can it achieve for you?
• The role of the PR Officer
• Costing PR on a small budget
• New product launches
• Choosing a PR company
• Crisis management

Module 8: Public Speaking

• Preparation
• Delivery
• Tricks of the trade

Module 9: Negotiation Techniques

• First steps and different approaches to negotiation
• Creative bargaining
• Dealing with pressure
• Influence and power
• Dealing with conflict
• Assertive and effective

Module 10: Project Management

• Early stages
• Planning
• Project in progress
• Follow through

Course contributors

John Adair is widely acknowledged as one of the most significant influences on management and leadership development in both business and military spheres. He became the world’s first Professor of Leadership Studies at the University of Surrey and is known internationally as a consultant. His many successful books, including Inspiring leadership and The John Adair Handbook of Management and Leadership have sold hundreds of thousands of copies worldwide.

Barrie Pearson is Chief Executive of Realization, which delivers world class coaching and mentoring to entrepreneurs and chief executives to help them groom their business to
realise the maximum value before initiating their exit. He has written twelve books and has presented seminars on corporate finance in the UK and as far a field as Europe, New
Zealand and the Far East.

Graham Roberts-Phelps is a highly experienced trainer and consultant, specialising in
sales management, with clients in many parts of the world. He is the author of many bestselling books including Customer Relationship Management, Companies Don’t Succeed – People Do! and Working Smarter.

Greville Janner QC, is an eminent and highly experienced speaker who has written over
60 books, mainly on employment and industrial relations law and presentational skills and public speaking. He is the Founder and President of the JSB Group, which has successfully trained many thousands in the art and skills of speechmaking and communication.

David Martin FCIS, FCIPD, FioD runs his own successful consultancy – Buddenbrook.
He is a regular seminar speaker throughout the UK and has written over 35 books. He is
the author of Gee’s updating manuals Employment Letters and Procedures and Model
Employment Policies and Handbooks.

Ian Ruskin-Brown is a highly experienced marketing consultant. For fourteen years he
was course director for the Chartered Institute of Marketing on their courses for marketing in the service sector. He designed, wrote and piloted the in-company training courses on marketing and selling their consultancy services for The IBM Marketing University, ICL Training and Kodak Health Imaging.

Ralph Tiffin is managing partner of a successful accountancy and consultancy practice.
He has a wealth of experience of organisations throughout the world. He is author of several books including The Complete Guide to International Financial Reporting Standards.

Cathy Lake is an experienced professional writer, having written on a range of business
management topics for middle and senior level executives. Her knowledge of project
management is based on a wide experience of successfully managing multiple projects for a number of clients.

Jim Dunn started TPS, his own PR consultancy, which is one of the UK’s leading PR
consultancies, handling a range of household-name clients in the travel, leisure, entertainment, property, financial and general consumer PR accounts, before selling it to the Shandwick Group.

Stephen Brookson qualified as a Chartered Accountant with Peat Marwick and, after a
period with Grand Metropolitan plc, joined a leading organisation specialising in the provision of training for chartered accountants. During this time he gained extensive experience writing and presenting programmes on accountancy and taxation. He then joined Ernst and Young for a number of years as a consultant, leaving to set up his own consultancy working in the public and private sectors, both in the UK and overseas.

Julie Lewthwaite is a senior consultant at Project North East, a local enterprise and
economic agency.

Past delegates’ comments

Some of the comments received by participants on this course:

“All the modules were very useful and I can see myself using the information in my daily job”

Elizabeth Lee, Quest Software UK Ltd

“It was very informative and covered a wide range of topics”

Emma Davies, Solvay Healthcare

“Excellent, worth doing”

Anne Gunning, Labour Relations Agency

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Client portfolio

Our client portfolio for this course includes the following companies:

Agilent Technlogies UK Ltd	Gamestation Ltd	Olajide Oyewole & Co
Avon Cosmetics Ltd	Gibunco Management	Oracle Corporation UK Ltd
Barclays	HM Prison Service	Philips Avent
Barnardo’s	HM Treasury	Plan International
Bausch & Lomb UK Ltd	HSBC Insurance Brokers ltd	Premier Foods
Bombardier Aerospace	Helemma Ltd	Prudential
Brasher Boot Co Ltd	Isle of Man Finance	Riverside Group
Bristol Myers Squibb Pharmaceuticals Ltd	Jersey Competition Regulatory Authority	Robeco
Brunel University	Jockey Club Racecourses	SAND AIRE Ltd
Business Link West Mercia	Johnson Matthey Catalysts	Servier Laboratories Ltd
Bytes Technology Group Ltd	Kordia Solutions Pty Ltd	Siemens Energy Services
CIP	Labour Relations Agency	Solvay Healthcare Ltd
Cambridge Vacuum Engineering	Lancashire Teaching Hospitals NHS Foundation Trust	Solvay Interox Ltd
Car Crash Line Group LTD	Liverpool PCT	South Central Ambulance Service NHS Trust
Chesterton Global Ltd	Lloyd’s of London	South Western Ambulance Service NHS
Coors Brewers Ltd	London Borough of Newham	Strathclyde Institute of Biological Sciences
Craegmoor	Luton Community Housing	TDG Ltd
Crop Chemicals Ltd	METSO MINERALS (UK) LTD	Teacher Support Network-TBF
Crystal Martin Holdings Ltd	Magnox North	The Institution of Engineering & Technology
Dohle (IOM) LTD	Mortgage Express (Subsidiary of Bradford & Bingley)	The Local Shopping Reit plc
East of England Development Agency	National Grid	The Whiteley Clinic Ltd
Ericsson Services Ltd	Navy, Army & Air Force Institute	UMIP
European Central Bank	North Star Shipping (Aberdeen) Ltd	University of Sheffield
Exeter City Council	Northern Ireland Policing Board	VT Group plc
Forest Heath District Council	Northern Lighthouse Board	Ward Hadaway
Fortis Insurance Ltd	Nuffield Hospitals	Winsor Newton – Colart

Falconbury’s distance learning programmes have been certified by the Academy of Distance Learning (ADLiB).. ADLiB supplies an unbiased authentication of, and quality assurance for, distance learning programme providers.

Upon course completion, distance learning participants are invited to undertake a final external assessment in the form of an online multiple-choice paper.

Participants are required to achieve a pass rate of 80% and above to ensure that a high level of competence has been achieved within the subject area and to receive the advanced ‘Certificate of Excellence’. The final external assessment can be taken up to three times, thereafter the ‘General Certificate of Course Completion’ will be issued.

NB: The final external assessment is an optional appraisal and those participants not wishing to undertake it will automatically receive the ‘General Certificate of Completion’ for their personal development/training profile.

Find out more about ADLIB here.

International Association of Distance Learning

The International Association for Distance Learning (IADL) promotes excellence in open, distance, and online learning worldwide, and provides a benchmark through which global consumers can gauge the quality of courses offered by their members.

 

The IADL is an independent, non-profit organisation with its principal administrative offices in London in the United Kingdom. Find out more.

 

Falconbury are an Approved Member of the International Association for Distance Learning. Please see our IADL membership certificate