FAQs – open courses

Here are the answers to some of the most common questions we are asked – if you have a query about our courses, it maybe answered here! Of course, please feel free to contact us if you have a question that isn’t answered here or if you are still unsure about anything.

How can I book?

A confirmed booking can be made in 5 easy ways:

1. Book through our website – all our course pages have a ‘Book Now’ button that you can use to book on the course

2. Email your details including delegate name, job title and full contact details to bookings@falconbury.co.uk

3. Telephone us directly on +44 (0) 20 7729 6677

4. Fax your booking form (the booking form is found on the brochure for the course; if you don’t have a printed brochure, each course page has a downloadable version) to +44 (0) 20 7729 6110

5. Post your booking form to:

Falconbury Ltd
10-12 Rivington Street
London
EC2A 3DU

Are there discounts available for multiple bookings?

Most of our courses have discounts available when you book more than one delegate at the same time – in most cases, a 10% discount on the second and subsequent delegates. This will be indicated on the page for the course and when you click ‘Book Now’ to start the booking process, the price you see will include any applicable discount.

In particular, note that on most of our distance learning courses, if you book 3 delegates, the 3rd delegate is free.

How can I make payment?

Payment can be made 1 of 3 easy ways

1. Via bank transfer – please see below for our bank account details
2. Send a cheque – please quote our invoice number and make cheques payable to Falconbury Ltd
3. Credit/Debit Card – we accept Mastercard, Maestro and Visa

What are the Falconbury bank details?

Bank address:
NatWest
7 Cornhill
Bury St Edmunds
Suffolk
IP33 1BQ

Sort code: 60-04-16

Please make sure that you use the correct account, depending on the currency of your invoice from us:

Euro Account:	US Dollars Account:	Sterling Account:
Account number: 90618831	Account number: 90619161	Account number: 30212820
SWIFT Code: NWBKGB2L	IBAN: GB75NWBK60730190619161

What is the VAT rate in the UK?

Change of UK VAT rate – please note that the UK VAT rate has changed to 15% and any course places booked will be charged VAT at the reduced rate. Please be advised that some promotional material for 2009 courses will have been printed before the change was announced but the correct VAT figure will be applied on invoicing.

As an international delegate how can I reclaim VAT?

If you are attending the course from outside the UK you can reclaim the VAT payable through HM Customs and Excise for more detailed information please visit their website.

Alternatively download the EEC members VAT reclaim form or if from a Non-EEC region download the Non-EEC members VAT reclaim form

What is the dress code?

The dress code for all our courses is smart casual. We want to ensure you can focus fully on the training and get the most out of the course so please make sure you wear comfortable attire.

Is there accommodation nearby, price and how can I book it?

If the venue has been confirmed for the course there is a link on the event page to a dedicated webpage that will advise of the preferential booking rate arranged and alternatives in the area. For further information don’t hesitate to contact our customer services team at info@falconbury.co.uk

Where is the course held? What time does the course start and end?

Your booking confirmation will tell you the name and address of the venue that your course is taking place at, and the start and end times. Alternatively, if you navigate to the page for the course on this site, it will show this information and, in most cases, provide a link to a map.

How do I get into London from Heathrow/Gatwick/Stansted/City Airport?

Take Heathrow Express to Paddington departs every 15 minutes and takes approximately 15 minutes
For more information – www.heathrowexpress.com

Take the Gatwick Express to London Victoria departs every 15 minutes and takes approximately 30 minutes
For more information – www.gatwickexpress.com

Take the Stansted Express to Liverpool Street departs every 15 minutes and takes approximately 45 minutes
For more information – www.stanstedexpress.com

Can I cancel or transfer my booking?

Depending on how soon it is to the date of your course, you may be able to cancel or transfer to a later date. Please see our booking terms for more details. Note that if you are unable to attend, you may name a substitute delegate at any time.

Can I buy documentation?

Yes, the documentation provided to delegates is available for sale for most courses. Please contact us with details of the course you are interested in for more information.

Is lunch included in the price?

Lunch and refreshments during the day are included in the overall price.

The course I am attending is residential – what does this include?

All residential courses include accommodation from the night before the course starts until the night before the last day of training. Breakfast, lunch and dinner are included plus a social programme. Please bear in mind that on some courses there will be evening work. All documentation plus a CD of the materials will be supplied.

FAQs – distance learning

What are distance-learning courses?

The courses are designed to be self-managed and self assessed. Each week you will receive a module, which you read and work through. It should take approximately 3-4 hours per week. At the end of each module is a set of self assessed questions, these are designed to highlight the key learning points and help you ensure you’ve fully understood. They are for you to complete for to assess your level of understanding, it is not necessary to submit them for external assessment.

Are the distance learning courses accredited?

We are accredited by the following organisations:

The CPD Certification Service click here for more

International Association for Distance Learning click here for more

ADLiB (Academy for Distance Learning in Business)

Do I have to stick to the start and end date of the course?

The course is designed to be flexible and allow for unexpected events or commitments that may delay your progress. The distance-learning manager will contact you via email at the scheduled end of the course with a set of guideline answers to the self assessment questions and links to the final assessment. However if you have not completed the course at this time, please be aware that the online forms are available online for up to 6 months.

Does payment have to be made before I receive my modules?

Yes, we do not dispatch the modules until payment has been made. The modules will be delivered between 7-10 days, after payment has been received.

How long will it take to complete each module?

3-4 hours to read and understand the content, work through any practical examples and complete the self-assessment questions at the end. These questions can vary from requiring a sentence to page depending whether it’s technical answer or asking you to think about your style or preferences.

Do we have to send back the modules, when they have been completed?

These questions are self-assessed, they do not have to be submitted so it is your choice on the depth you choose to answer them in depending on your understanding.

When you have completed the course guidelines answers will be sent out to you for you to compare.

Is there a final assessment?

Upon course completion, distance learning participants are invited to undertake a final external assessment in the form of an online multiple-choice paper. This is an optional requirement

Participants are required to achieve a pass rate of 80% and above to ensure that a high level of competence has been achieved within the subject area and to receive the advanced ‘Certificate of Excellence’. The final external assessment can be taken up to three times, thereafter the ‘General Certificate of Course Completion’ will be issued.

NB: The final external assessment is an optional appraisal and those participants not wishing to undertake it will automatically receive the ‘General Certificate of Completion’ for their personal development/training profile.

The course is designed to be flexible, which allows delegates to take their time and not be restricted by the deadline set by the course structure. Therefore if you have not completed the course by the time the questionnaire is received, don’t worry it will be available online for up to 6 months.

If I encounter problems, understanding the context of the modules?

You can contact the distance learning manager on + 44 (0)20 7729 6677 or via our contact page for clarification on any questions you may have.

Can I receive it all in one go?

Yes, all the modules plus the binder can be sent to you in one batch to allow you to work through the modules at your own pace.

What is the difference if the course is downloaded?

If the course is a download you will automatically receive all the modules in one go. Work through these in your own time and at your own pace. If you experience any difficulties or have any queries you can contact the distance learning manager at any time on on + 44 (0) 20 7729 6677 or via our contact page, where clarification for any questions will be provided.

Then when you have completed the course please advise the distance learning manager and the guideline answers to self assessment questions, feedback form an OPTIONAL online final assessment will be emailed to you for completion.

If you complete the feedback form a certificate of completion will be sent you in 7 workings days.

However if you choose to complete the OPTIONAL final assessment, you will be eligible for a Certificate of Excellence on completion. Once completed and submitted online these will be marked within 7 working days and confirmation of the results will be emailed. Participants are required to achieve a pass rate of 80% and above to receive the advanced ‘Certificate of Excellence’ from our ADLiB Training Faculty. The final external assessment can be taken up to three times.

FAQs – in-house training

Who delivers the training?

The Falconbury team have spent the past 20 years developing an international faculty of expert trainers from all areas of industry and commerce. We work closely with you to carefully select the trainer(s) that are the ‘best fit’ for your organisation.

How much does it cost?

In-house training by its nature is a more cost-effective route to developing your staff simply by not incurring lengthy periods of time out of the office or travelling expenses. Each programme we develop is costed individually depending on what it is involved, if budget is a concern we are always able to develop something that suits both your training needs and your budget.

How does the process start?

Please contact Caroline Glen for more information on how we can work with you to help your organisation grow and take a look at how the process works by looking at ‘how we work with you’.

Tel: +44 (0) 20 7729 6677
Email: caroline.glen@falconbury.co.uk
Fax: +44 (0) 20 7729 6110

How do I know you can deliver what you promise?

We have worked very successfully with many organisations from both the private and public sector across the UK and internationally. You’ll find some case studies and testimonials listed here.

Who are Falconbury Ltd?

Our training development team have a combined experience of over 60 years providing training and consultancy services to the international business community, across many industries. We are an enthusiastic and dynamic team who value the importance of understanding what the client and needs and delivering to that specification. We provide training and consultancy services in the form of face-to-face training in-company and open courses, TNA’s, coaching, team building, distance learning.

Where will the training be held?

The training can be delivered either at your offices or at an external venue whichever you decide is more appropriate. If you would like to use an external venue Falconbury can arrange this for an additional handling fee. This can be organised through your training development consultant when finalising the programme.

How many people can be trained at the same time?

This depends very much on the type and style of the programme. We generally recommend for an interactive and practical training programme with 1 trainer no more than 20 to ensure the quality is maintained. Even in this case there is flexibility to use more than one trainer on a programme, or run two programmes concurrently.

To find out more call Caroline Glen on +44 (0)20 7729 6677 or contact us through our contact page.